Refund policy

1. Subscriptions (Rise, Viral, Empire)

• You can cancel at any time from Plans in the app. The plan stays active until the end of the period you paid for, then the account returns to Free. No part of the current period is refunded.
• If you were charged after cancelling, or charged twice, write to us within 30 days and we refund the extra charge in full.
• Yearly plans: within 7 days of the first payment, if you have used fewer than 60 minutes, we refund the yearly payment in full on request.

2. Top-ups and the Week Pass

• A top-up (30 minutes or 120 minutes) that has not been used at all can be refunded within 7 days of purchase.
• A partly used top-up is not refunded.
• The Week Pass is for 7 days and is not refunded once it has started, unless the service was unavailable for most of that time.

3. When the service fails

If a transcription fails, its minutes are returned automatically. If an export fails because of us, tell us and we add the minutes back or refund the purchase that covered them. Captions that need editing are not a failure; speech recognition always needs a check.

4. How to ask

Email capsilofficial@gmail.com from the address on your account with the invoice number (Billing page) and the reason. We answer within 3 working days. Approved refunds go back to the original payment method through Razorpay and usually arrive in 5 to 7 working days; some banks take longer.

5. Promo codes and gifts

Minutes from promo codes, gifts and the free plan have no cash value and are never refunded.

6. Contact

Capsil. capsilofficial@gmail.com.